Responsible Gaming
Gaming Should Be Entertainment
At Elite Series, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is not a way to earn money, solve financial problems, or generate income. Always gamble with money you can afford to lose, and never view it as an investment or income source.
We are committed to promoting responsible gaming practices and supporting the wellbeing of our players in New Zealand.
Age Verification
You must be at least 18 years of age to use Elite Series and participate in online casino gaming in New Zealand. We take age verification seriously and require all players to confirm their age during registration. If you are under 18, please do not register or attempt to gamble on our site.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Constantly thinking about gambling or past gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Repeatedly trying to cut back or control gambling without success
- Gambling to escape problems, relieve stress, or manage negative emotions
- Chasing losses by returning to gamble more to recover lost money
- Lying to family, friends, or healthcare providers about the extent of gambling
- Jeopardising or losing important relationships, education, or career opportunities due to gambling
- Borrowing money or using credit to fund gambling
- Being unable to account for money or noticing unexplained financial problems
- Feeling anxious, irritable, or restless when not gambling
If you experience any of these warning signs, please seek help immediately.
Self-Help Tools & Player Protections
Elite Series provides several responsible gaming tools to help you maintain control:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account
- Loss Limits: Establish maximum loss limits to control your spending on gaming activity
- Reality Checks: Receive periodic reminders about how long you've been playing and how much time has passed
- Session Time Limits: Set automatic session timeouts to limit continuous play
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all gaming services
You can access these tools in your account settings at any time. If you need assistance configuring these features, please contact our customer support team.
Support Organisations & Resources
If you're struggling with gambling, help is available. The following organisations provide free, confidential support:
New Zealand
- Gambling Helpline (New Zealand): Free phone and online support service
Phone: 0800 664 262 (available 24/7)
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation: Provides counselling and support
Website: www.pgf.nz
International Support Services
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (United States): www.ncpgambling.org
Need Help?
If you or someone you know is struggling with gambling, please reach out for help today. Seeking support is a sign of strength, and confidential help is always available.
Contact the Gambling Helpline (NZ): 0800 664 262 or visit www.gamblinghelpline.co.nz
Remember: You are not alone, and recovery is possible.